Refund Policy
A clear view of payments and refunds. Updated November 2, 2026.
No charges in this preview
Production checkout is disabled. Exploring this private preview does not create a subscription, grant paid credits or charge a payment method.
Proposed first-payment policy
The proposed launch policy allows a refund request for the first subscription payment within seven days. This policy and the operator’s support address must be confirmed before real checkout opens. Refunds, when approved, go to the original payment method through the payment processor.
Cancellation and renewal
A subscription cancellation stops future renewal according to the saved billing-period end. It does not by itself refund a previous payment. The billing portal will show the subscription and its actual renewal or cancellation date when billing is configured.
Failed generation
Image units and video credits are accounted for separately. A failed generation returns the units reserved for that task. A queued or interrupted page does not mean the underlying provider job failed; check the saved task status in My Creations.
Billing errors
Duplicate charges and incorrect charges will be reviewed against the payment records. Do not include full card details when seeking help. The verified support address and merchant details will be published before production billing becomes available.